Contact Us
Contact Us
Questions about a product, an existing order, sizing, delivery or a return? Send us a message and include as much relevant information as possible so we can understand your request clearly.
For order-related enquiries, using the same email address entered at checkout and including your order number will help us identify your purchase more efficiently.
Send a Message
Please provide accurate details so we can review your enquiry effectively.
Start with the right information.
Different enquiries require different details. Including the information below can help avoid unnecessary back-and-forth.
Product & Sizing
Include the product name or link, the size you are considering and any relevant body or garment measurements you would like help comparing.
Existing Orders
Include your order number and the email address used at checkout. Avoid sending payment card details or other unnecessary sensitive information.
Shipping & Tracking
Include your order number, tracking number if available, current tracking status and a brief description of the delivery concern.
Returns & Product Issues
If an item arrived damaged or incorrect, include clear photographs of the item and packaging where relevant, together with your order number.
Details matter when choosing the right piece.
Our collection includes oversized shirting, wide-leg trousers, reconstructed panels, mixed-material designs, velvet-inspired surfaces and relaxed outerwear. If you are uncertain about fit, include the specific product name when contacting us so your question can be considered in the context of that design.
A few things worth checking first.
Many common questions can be resolved quickly by reviewing your confirmation email, tracking information or the relevant store policy.
Order Confirmation
Check your inbox, spam and promotions folders for the email address used when placing the order.
Product Size Guide
Compare garment measurements with a similar item you already own, especially for oversized or relaxed-fit pieces.
Tracking History
Review the latest carrier scan and remember that some shipments may temporarily show no update while moving between facilities.
Shipping Policy
Review information about processing, carrier transit, international shipping, address issues and delayed parcels.
Return Conditions
Check the current Return & Refund Policy before sending an item back. Please do not send an unapproved return without contacting us first.
Help us identify your order correctly.
For order-related requests, please include the order number shown in your confirmation email.
Where possible, contact us using the same email address used during checkout. This helps reduce the risk of discussing order information with the wrong person.
Please do not send sensitive payment information.
We do not need your full payment card number, password or account credentials to provide ordinary customer service.
If additional verification is reasonably necessary for a request, we will explain what information is required.
Clear questions help create clearer answers.
For product concerns, describe the exact area or feature you are asking about. For shipping concerns, include your tracking details. For damaged or incorrect items, photographs can help us understand the issue more accurately.