Use of the Online Store

You may use veluneapparel.shop for lawful purposes connected with browsing products, purchasing goods, obtaining store information and communicating with customer support.

You must not misuse the website, interfere with its operation, attempt unauthorized access to systems or use the store for fraudulent, unlawful or abusive activity.

Accuracy of Information You Provide

When placing an order or contacting us, you agree to provide accurate and reasonably complete information, including your contact details, billing information and delivery address.

You are responsible for reviewing entered information before submitting an order.

Account Security

If account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorized access.

Placing an Order

Submitting an order through our website constitutes an offer to purchase the selected products subject to these Terms of Service and any relevant product or checkout conditions.

Receipt of an automated order confirmation does not necessarily mean that an order has completed every stage of acceptance or fulfillment.

Order Acceptance & Cancellation

We may decline or cancel an order where reasonably necessary, including situations involving payment failure, suspected fraud, inventory errors, incorrect pricing, shipping restrictions or inability to fulfill the transaction.

If payment has already been captured for an order that we cannot fulfill, an appropriate refund will be processed.

Prices, Taxes & Payment

Prices displayed on the website are subject to change before an order is completed. The price confirmed during checkout is the relevant purchase price for that transaction, subject to correction of obvious errors where permitted by law.

Taxes, duties or other charges may be calculated depending on destination and applicable rules.

Available payment methods are displayed during checkout and may be provided by third-party payment processors.

Product Descriptions & Images

We aim to describe products accurately, but small differences can occur because of photography, display settings, fabric characteristics, construction methods or manufacturing tolerances.

Colors may appear different depending on lighting and screen settings. Patterned, camouflage, distressed and patchwork-style garments may also show natural variation in placement.

Size Information

Measurements are provided to assist customers in selecting a size. Small differences may occur due to manual measurement, fabric behavior and garment construction.

Many Velune Apparel pieces intentionally feature oversized, relaxed or wide silhouettes. Customers should review product-specific fit information before purchase.

Availability

Product availability may change without notice. Adding a product to a cart does not guarantee that stock will remain available until checkout and order processing are completed.

Processing & Shipping

Orders may require processing before shipment. Processing time and carrier transit time are separate.

Delivery estimates are not guaranteed arrival dates unless specifically stated otherwise. Weather, carrier disruption, customs, public holidays, remote locations and other circumstances outside our reasonable control can affect delivery.

Delivery Address

Customers are responsible for providing an accurate and complete delivery address.

If an order has not yet entered fulfillment, we may attempt to assist with address corrections, but changes cannot be guaranteed after processing begins.

International Shipping

International orders may be subject to customs procedures, import taxes, duties or local handling charges depending on the destination.

Where such charges are not collected during checkout, the recipient may be responsible for payment.

Returns & Refunds

Return and refund requests are subject to our current Returns & Refunds Policy and any mandatory consumer rights that apply to the transaction.

Customers should contact us before returning an item and should not send parcels to an unconfirmed address.

Intellectual Property

Unless otherwise indicated, website copy, product photography, brand elements, graphics, page layouts and other original content are owned by or used with permission by Velune Apparel.

Content may not be copied, republished, commercially exploited or used to falsely suggest an association with Velune Apparel without appropriate authorization.

Prohibited Conduct

You must not use our website to:

• engage in fraudulent or unlawful activity;
• interfere with website functionality or security;
• upload or distribute malicious code;
• attempt unauthorized access to systems or customer data;
• misrepresent your identity or payment authority;
• scrape, harvest or extract protected content by unauthorized means.

Third-Party Services

Our store may use third-party services including Shopify, payment processors, carriers, analytics tools, communications platforms and other providers.

Third-party services may have separate terms and privacy practices. We are not responsible for independent third-party websites solely because they are linked from or integrated with our store.

Website Availability

We aim to keep the website accessible and functional but cannot guarantee uninterrupted or error-free access at all times.

Maintenance, technical problems, third-party outages, updates or circumstances outside our reasonable control may temporarily affect availability.

Limitation of Liability

To the extent permitted by applicable law, Velune Apparel will not be responsible for indirect or consequential loss arising solely from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or any mandatory consumer rights.

Indemnity

Where legally permitted, users may be responsible for losses or claims arising from unlawful misuse of the website, violation of third-party rights or material breach of these Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions should continue to apply to the fullest extent permitted by law.

No Waiver

A delay or failure to enforce a provision does not necessarily constitute a waiver of that provision or any other right.

Changes to These Terms

We may update these Terms of Service when our store, services, technologies, policies or applicable requirements change.

The current version will be published on veluneapparel.shop. Updated terms generally apply from the time they are published unless otherwise required by law.

Contacting Velune Apparel

Questions regarding these Terms, an order or another store policy can be sent to sales@veluneapparel.shop.