Select your preferred product, choose the available size or option, add the item to your cart and continue to checkout. Please review your contact details, shipping address and product selections carefully before completing payment.

Once checkout is completed successfully, an order confirmation will be sent to the email address provided during purchase.

A successful order normally generates an order confirmation by email. Please also check your spam or promotions folder if you do not see it immediately.

If you believe payment was completed but you did not receive a confirmation, contact us at sales@veluneapparel.shop with the name and email used at checkout so we can assist.

Please contact us as soon as possible if you need to request a change or cancellation. We will do our best to help before processing or dispatch has progressed too far.

Once an order has entered fulfillment or has been handed to the carrier, changes to products, sizes, colors or delivery addresses may no longer be possible.

If your order has not yet been dispatched, contact us immediately with your order number and the complete corrected address. Address amendments cannot be guaranteed after an order begins processing.

Customers are responsible for entering a complete and accurate delivery address. Additional costs caused by incorrect or incomplete address information may be the responsibility of the customer.

The payment methods currently available to you will be displayed during Shopify checkout and may vary according to your country, currency and device. Transactions are processed through the secure payment options offered at checkout.

Please refer to the size information shown on the individual product page. We recommend comparing the garment measurements with clothing you already own rather than relying only on the size label.

For tops and outerwear, chest, shoulder, sleeve and overall length are useful reference measurements. For trousers and jeans, compare waist, hip and total length.

Many styles are intentionally relaxed, loose or oversized. This is particularly common across our deconstructed shirts, utility trousers, patchwork pieces, hooded jackets and longline silhouettes.

The exact fit varies by design, so always review the product description and size guide before purchasing.

Many pieces are designed with unisex-inspired proportions and can be styled across different wardrobes. Fit depends on body shape, height and styling preference rather than gender alone.

We recommend choosing according to garment measurements and your preferred silhouette.

If you are between sizes, consider the intended silhouette. Choose the smaller option if you want a neater fit and the larger option if you prefer a stronger oversized appearance or additional layering room.

Yes. Because garments are measured manually, small measurement variations can occur. Fabric drape, construction and finishing may also influence how a garment measures when laid flat.

We make every effort to present product colors accurately, but screen brightness, device settings, photography lighting and the texture of the fabric can cause slight visual differences.

Velvet-like surfaces and textured fabrics can appear lighter or darker depending on the direction of light.

Depending on the fabric cutting position, all-over prints, camouflage layouts and patchwork-inspired sections may not fall in exactly the same position on every garment. This is a natural characteristic of patterned fabric construction.

These designs intentionally combine contrasting patterns, stripe directions, panels, textures or fabric appearances to create a more individual look. Slight visual variation is part of the character of this type of garment.

Yes, but textured fabrics generally benefit from gentler care. Avoid unnecessary friction, high heat and rough washing methods. Hanging or carefully storing the garment can also help preserve the surface.

Orders require processing before dispatch. The exact timeframe may depend on order volume, item availability, weekends, public holidays and seasonal demand.

Once your parcel has been dispatched, available tracking information will normally be sent to the email address used for the order.

Use the tracking information included in your dispatch confirmation. Carrier updates may take some time to appear after the parcel is first handed over.

Tracking does not always update at every stage of transportation. During transfers between logistics facilities or local delivery partners, several days may occasionally pass between scans.

This does not automatically mean that the parcel has stopped moving.

Available shipping destinations are shown during checkout. International delivery availability may vary depending on destination and carrier service coverage.

International orders may be subject to customs duties, import taxes or local handling charges depending on the destination country's rules. Where these charges are not collected at checkout, they may be payable by the recipient.

Please contact sales@veluneapparel.shop and include your order number, a description of the issue and clear photographs of the item received. Our team will review the information and advise you on the appropriate next step.

Please contact us as soon as possible after delivery. Include photographs showing the full item, the affected area and the packaging where relevant. This helps us evaluate the issue accurately.

Return eligibility is governed by our current Return & Refund Policy. Please review that policy before sending anything back, as items must meet the stated return conditions.

No. Please contact us before returning an item. Unapproved returns may not be processed correctly, particularly if they are sent to an incorrect address or without sufficient order identification.

Unless a product-specific care label states otherwise, cold gentle washing with a mild detergent is generally preferable. Separate light and dark colors and turn printed or detailed garments inside out before washing.

Natural air drying is generally preferable for preserving shape, surface texture and decorative details. High heat can affect certain fabrics, printed areas and trims.

Avoid aggressive machine cycles or washing alongside garments with hooks, exposed zippers or rough hardware. A laundry bag can provide additional protection for delicate decorative elements.